Client Service Charter
At Marbury, our clients interests always come first. Our experience shows that if we serve our clients well, our own success will follow and we will grow together with our clients.
Our Service Promise - We Serve Our Clients Well
Confidentiality: Our number one priority is to deliver a secure experience.
Product Delivery: We will provide and administer companies, structures and products that work, are fully compliant and present well.
Quality & Consistency: We will ensure a quality work product is delivered as smoothly, consistently and quickly as possible.
Impeccable Services: We will provide a service that is personal, friendly and highly responsive.
Flexibility: We will be flexible ‐ we are commercially knowledgeable about what we do.
Add Value: We will add value to your business by implementing solutions-based thinking.
Our Service Approach - One firm / One team
One firm / One team: We adopt a “one team” approach to service delivery, aligning all administrators and service providers in the delivery of our service promise.
An experience worthy of referral: We will strive to provide a service experience that our clients will be more than comfortable recommending, both on a business and personal level.
Feedback: We seek feedback and we see it as an opportunity to improve our service.
Our Accountability - Our Clients’ Interests Always Come First
Our people: We will be friendly, courteous, presentable, and will assist you throughout your experience.
How we monitor performance: We have clear service targets that are the basis of a robust monitoring and reporting regime. We are accountable to deliver on these targets to you.
Responsive: We will respond quickly and decisively when our service is not at the level we aim to provide.
